Please contact our dedicated customer service team for additional assistance.
What is your return policy?
We are very proud of our products and want you to be perfectly satisfied. Please understand we cannot accept returns on any personalized, monogrammed, or special order items, or items damaged through normal wear and tear. We do not accept used products. We also DO NOT REFUND wholesale orders.
Can I return personalized or used products?
Do you accept custom orders?
At J. Bee Designs we adore custom orders. If you have an idea you would like to put on a piece of glassware, please contact us and we will do our best to design something amazing for you.
Can I add a gift message or gift wrap?
Yes! Contact us to add a special message or to receive custom gift wrap for any special occasion. Gift wrap is an additional $6.95, we offer birthday, wedding, and just because wrapping options.
What is production time versus shipping time?
Please note the difference in “production time” and “shipping time”. The production time includes how long it takes to customize or create your item. The shipping time is how long the order takes to reach you after the item has been produced.